At Sammy’s Smoke House, we take pride in preparing every meal with care and according to your custom requests. Due to the perishable nature of our food and the personalized nature of each order, we have a strict no-refund and no-credit policy for the following:
No Refunds for Consumed Food: Once food has been delivered and consumed, no refunds or credits will be issued under any circumstances.
Custom Orders: All online orders are made-to-order and customized based on the specific instructions you provide. Once your order is processed and preparation begins, it cannot be canceled.
No Cancellations After Cooking Starts: If your order has already entered the preparation stage or has been cooked, it is no longer eligible for cancellation or refund.
If there is an issue with your order due to a mistake on our end (e.g., missing item, incorrect preparation), please contact us immediately upon receipt of your order so we can address the concern promptly.
We appreciate your understanding and support as we continue to deliver high-quality, made-to-order meals.
For questions or concerns, please contact our team at (718) 885-3200.
